A former policeman with 34 years of service, security expert and bomb disposal expert, he also worked for EUROPOL.
Airport Airport Attaché Course (Overview of aviation legislation)
Location:
Milan- Linate Airport C/o Linate Center
The airport terminal attendant is a professional figure who performs various activities related to air transport in the passenger area:
- issuing and reissuing tickets;
- acceptance of passengers with hand luggage;
- regularise excess baggage;
- check flight availability;
- check travel documents;
- assigning seats to passengers without reservations
- managing the lost and found area
- take care of customer care.
Specifically, as far as check-in is concerned, the airport check-in officer is responsible for checking travel documents, assigning seats to passengers without reservations, checking for irregularities in operations, such as delays and cancelled flights, and managing boarding operations.
It also assists arriving passengers and provides them with all the necessary information, including information on any delays in the delivery of luggage or its loss or damage, and provides assistance to passengers with reduced mobility and children.
The course on Ground Operations - Airport Ground Handler is certified by IATA under permit number IT-EVO-010126
TRAINING PROJECT
PREPARATORY PHASE
- 14 "Introduction to Air Transport" video lessons"
- 50 hours minimum self-study for the teaching material provided in the preparatory phase and during the lectures;
- English (or French, Spanish, Portuguese, Italian and German) language study platform available H24 for 6 months. The learner will be provided with Activities & Quizzes: articles, videos, audio, grammar, how-to and various publications. Thanks to the platform's adaptive Artificial Intelligence, content is adapted to each learner's profile
+ 8 hours online of aviation legislation
1
CLASSROOM PHASE
- Full immersion of 6 days for a total of 48 hours of lectures
- 8 hours Health and Safety: D.Lgs.81/2008 "Training course for the safety of workers in low risk activities"."
2
TRAINING/INTERNSHIP PHASE
300 hours on the job at the airport or, alternatively, online at GDS Amadeus
3
FINAL STAGE
- Career Orientation Meeting;
- Revision and optimisation of Curriculum Vitae with subsequent dissemination to companies in the sector nationwide.
At the end of the entire training course, Accademia del Lavoro will deal with job brokerage by constantly collecting job offers in the sector, which will be communicated to the students.
4
CERTIFICATES
- IATA “Passenger Ground Services” certificate (subject to passing the final examination administered directly by IATA)
- Certificate "Health and Safety: D.Lgs.81/2008 General and Specific Risk (low) training for handling personnel"."
- Private certificate of attendance at the Airport Attendant course
-
Dangerous Goods certificate"
-
Certificate on "General Principles and Guidelines on Airport Security for Handling Staff"."
- PRM certificate (passengers with reduced mobility)
- Human Trafficking Certificate
- Certificate of Training (if chosen): "on the Job" (signed by the host airport) or alternatively online at "GDS Amadeus"."
TEACHING PROGRAMME
Aviation legislation
Introduction to aviation
Travel documentation
The electronic ticket
Baggage
Special passengers
Job security
Airport emergency management
Dangerous goods
Aviation Security
Human factor
Customer care
Lost & found
False Documentary Recognition
In particular, the IATA “Passenger Ground Services” certification covers the following topics:
1. Introduction to airport and airline operations
2. Computer Reservations (CRS) and Departure Control Systems (DCS) functions
3. Passenger and Baggage check-in procedures (airport and off-site)
4. Conditions of passenger and baggage carriage, boarding procedures and flight close-out messaging
5. Dangerous Goods regulations awareness for passenger service agents
6. Managing passenger interactions
7. Aviation security procedures for passenger and baggage transport
8. Enhanced passenger facilitation, latest innovations and career opportunities
Management of airport fares and taxes and customer reimbursement practices;
Study of charges for handling services (such as baggage loading and unloading, passenger handling, aircraft maintenance), how they are set and managed by airports and handling companies).
- 14 "Introduction to Air Transport" video lessons"
- 50 hours minimum self-study for the teaching material provided in the preparatory phase and during the lectures;
- English (or French, Spanish, Portuguese, Italian and German) language study platform available H24 for 6 months. The learner will be provided with Activities & Quizzes: articles, videos, audio, grammar, how-to and various publications. Thanks to the platform's adaptive Artificial Intelligence, content is adapted to each learner's profile
AERONAUTICAL LEGISLATION
The sources of aviation law Legal regulation of incoming, transit and outgoing aircraft Aircraft approval All-inclusive flights Flights for special events Flights for own use Flights for cargo or mail transport Flights for transporting dangerous goods Taxi flights Humanitarian and emergency flights Veterinary regulations for the import and transit of live animals and meat and animal products
The sources of aviation law Legal regulation of incoming, transit and outgoing aircraft Aircraft approval All-inclusive flights Flights for special events Flights for own use Flights for cargo or mail transport Flights for transporting dangerous goods Taxi flights Humanitarian and emergency flights Veterinary regulations for the import and transit of live animals and meat and animal products
EMPLOYMENT OUTLETS
The airport operator works within the companies that manage the airports and for companies that provide air transport services, both domestic and international. It can also aspire to take on the highest qualification of Euro passenger handling agent.
REQUIREMENTS
- Upper secondary school diploma
- Intermediate level written and spoken English
TEACHERS
Graduated in Tourism Sciences, she boasts considerable and long-standing experience in tourism: destination manager for various destinations, contract manager, design and implementation of territorial events, planning and development of tourism and food and wine promotion projects for public and private entities (Lazio Region, Province of Rome, ARSIAL).
Passionate about aviation since childhood thanks to her pilot father. Experience as an airport attendant and staff trainer for Lufthansa and Brussels Airlines. Specialised in applied passenger psychology and critical situation management.
Doctor in Law and "professional counsellor" with specialisation in corporate conflict resolution. Experience in operations in several Italian cities and current Human Resources Director. Passionate about dynamic aeromodelling.
