Il progetto formativo

IINTRODUCTION TO FOOD & BEVERAGE MANAGEMENT Roles and responsibilities of an F&B Manager Key competencies MENU MANAGEMENT – FOOD From defining the food offering to menu development Types of menus Practical exercises in menu engineering and menu merchandising MENU MANAGEMENT – BEVERAGE Definition of the beverage offering Types of beverage menus Practical exercises in drink list engineering and merchandising COST CONTROL AND FINANCIAL MANAGEMENT – FOOD Principles of food cost accounting Food cost control Kitchen budgeting Food profit and loss analysis COST CONTROL AND FINANCIAL MANAGEMENT – BEVERAGE Beverage accounting and management control Beverage cost control Beverage budgeting and bar food cost Financial analysis of bar operations PURCHASING AND INVENTORY MANAGEMENT – FOOD Selection of food suppliers Purchasing management Food inventory control PURCHASING AND INVENTORY MANAGEMENT – BEVERAGE Selection of beverage suppliers Bar purchasing and supply management Beverage stock and inventory control TRENDS AND INNOVATION IN THE SECTOR Technological innovations Culinary and beverage consumption trends Sustainability in F&B Circular management in the food & beverage sector OPERATIONAL MANAGEMENT OF FOOD SERVICE Service planning and organization Staff management Process optimization and operational efficiency MARKETING AND PROMOTION IN F&B Marketing strategies Sales management Promotional techniques CUSTOMER SERVICE AND RELATIONSHIP MANAGEMENT Service techniques Complaint handling Customer loyalty development

La figura professionale

Food & Beverage Manager Competencies Operational Management Oversee the daily operations of the food and beverage department Ensure that all services and products meet established quality standards Coordinate with the chef and kitchen staff to plan menus and special offerings Staff Management Recruit, train, and manage department staff, including waitstaff, bartenders, sommeliers, and chefs Schedule work shifts and address staff-related issues Financial Management Develop and manage the food and beverage department budget Monitor costs and expenses to ensure profitability Manage inventory and procurement of raw materials and supplies Marketing and Promotion Develop marketing strategies to promote the department’s products and services Organize events and special promotions to attract and retain customers Customer Management Ensure excellent customer service and handle complaints or feedback Maintain and continuously improve the overall customer experience Compliance and Safety Ensure compliance with health and safety regulations Guarantee adherence to local laws and regulations related to alcohol service and food service operations

Online Course in Food & Beverage Management

Q: Attestati rilasciati

CERTIFICATES ● Private Certificate of Attendance at the Course. ● Certificate of Project Work

Q: Sbocchi professionali

The Food & Beverage Manager can hold roles such as Food & Beverage Manager, Restaurant Manager, Banqueting Manager, F&B Consultant , or manage independent businesses within the food service industry. This professional figure finds employment within a wide range of food and hospitality establishments , including bars and bistros, restaurants, hotels, tourist resorts, cruise ships, catering companies, restaurant chains, fast food outlets, and bed & breakfasts.

Online, October 2026

The Food & Beverage sector plays an important role in the global economy and represents one of the most dynamic areas within the international hospitality industry. Characterised by cultural diversity, innovation, and evolving consumer trends, the field increasingly requires professional skills. that are able to manage food and beverage operations in a global and competitive environment.

The Food & Beverage Management course is designed to provide participants a solid and internationally recognised knowledge base and skills required to manage food and beverage businesses across different markets. The role of a Food & Beverage Manager includes overseeing daily operations, managing multicultural teams, controlling costs and budgets, developing marketing strategies, ensuring customer satisfaction, and complying with international standards of quality, safety, and sustainability.

A career in the Food & Beverage industry offers a lot of job opportunities, ranging from independent restaurants and boutique hospitality concepts to global hotel groups, international restaurant chains, cruise lines, and multinational companies. The field also offers opportunities in consultancy, entrepreneurship, and specialisation for professionals such as sommeliers, food service consultants, and other industry experts, with the possibility of managing large-scale operations or pursuing leadership roles worldwide.

Throughout the course, participants will acquire both theoretical knowledge and practical skills to successfully address operational challenges and strategic decision-making in food and beverage management. Key roles developed include operational management, cost control, menu engineering, marketing and sales strategies, international regulations, and customer experience management.

Get information on the Online Course in Food & Beverage Management

Job orientation at the end of the course in cooperation with

Maximum number of participants

Requirements

A High School Diploma or relevant experience in the food and beverage industry will allow you to access the online Course in Food and Beverage Management

Certificates issued

CERTIFICATES
Private Certificate of Attendance at the Course.
Certificate of Project Work

The training project

IINTRODUCTION TO FOOD & BEVERAGE MANAGEMENT

Roles and responsibilities of an F&B Manager
Key competencies

MENU MANAGEMENT - FOOD

From defining the food offering to menu development
Types of menus
Practical exercises in menu engineering and menu merchandising

MENU MANAGEMENT - BEVERAGE

Definition of the beverage offering
Types of beverage menus
Practical exercises in drink list engineering and merchandising

COST CONTROL AND FINANCIAL MANAGEMENT - FOOD

Principles of food cost accounting
Food cost control
Kitchen budgeting
Food profit and loss analysis

COST CONTROL AND FINANCIAL MANAGEMENT - BEVERAGE

Beverage accounting and management control
Beverage cost control
Beverage budgeting and bar food costs
Financial analysis of bar operations

PURCHASING AND INVENTORY MANAGEMENT - FOOD

Selection of food suppliers
Purchasing management
Food inventory control

PURCHASING AND INVENTORY MANAGEMENT - BEVERAGE

Selection of beverage suppliers
Bar purchasing and supply management
Beverage stock and inventory control

TRENDS AND INNOVATION IN THE SECTOR

Technological innovations
Culinary and beverage consumption trends
Sustainability in F&B
Circular management in the food & beverage sector

OPERATIONAL MANAGEMENT OF FOOD SERVICE

Service planning and organisation
Staff management
Process optimisation and operational efficiency

MARKETING AND PROMOTION IN F&B

Marketing strategies
Sales management
Promotional techniques

CUSTOMER SERVICE AND RELATIONSHIP MANAGEMENT

Service techniques
Complaint handling
Customer loyalty development

The professional figure

Food & Beverage Manager Competencies

Operational Management

Oversee the daily operations of the food and beverage department
Ensure that all services and products meet established quality standards
Coordinate with the chef and kitchen staff to plan menus and special offerings

Staff Management

Recruit, train, and manage department staff, including waitstaff, bartenders, sommeliers, and chefs
Schedule work shifts and address staff-related issues

Financial Management

Develop and manage the food and beverage department budget
Monitor costs and expenses to ensure profitability
Manage inventory and procurement of raw materials and supplies

Marketing and Promotion

Develop marketing strategies to promote the department's products and services
Organise events and special promotions to attract and retain customers

Customer Management

Ensure excellent customer service and handle complaints or feedback
Maintain and continuously improve the overall customer experience

Compliance and Safety

Ensure compliance with health and safety regulations
Guarantee adherence to local laws and regulations related to alcohol service and food service operations

Career opportunities

The Food & Beverage Manager can hold roles such as Food & Beverage Manager, Restaurant Manager, Banqueting Manager, F&B Consultant, or manage independent businesses within the food service industry.

This professional figure finds employment within a wide range of food and hospitality establishments, including bars and bistros, restaurants, hotels, tourist resorts, cruise ships, catering companies, restaurant chains, fast food outlets, and bed & breakfasts.

COURSE STRUCTURE

PREPARATORY PHASE

Text-based study

1 CLASSROOM PHASE

Online lessons (50 hours)

PROJECT WORK: Development of an individual project

2 TRAINING/INTERNSHIP PHASE

(OPTIONAL) 100 hours of internship in Italy

3 FINAL STAGE

CV editing and dissemination to the area of preference.

4

TEACHERS

Michele Stocola

Lawyer, expert in food legislation and safety, specialising in labelling of
food products, the label supply chain, accessibility of information to all consumers.
He lectures and consults for Universities, Associations and Companies, on topics of high
technical content.
Director and founder of the Label School, an online label and supply chain school.
He has participated in numerous events as a speaker, in the field of food safety, haccp,
food and environmental labelling.

Albert Cyrus

Marketing Manager, Social Media Manager and Content Creator.

Marketing Manager with many years of experience, with a particular penchant for the world of food. Involved in the development of strategies, editorial plans and multimedia content for several SMEs and Marketing Manager for the Crimont Group.

His passion is helping companies achieve their online and offline goals with creative and innovative strategies.

Stefano Margarito

Hotel consultant and trainer, 20 years' experience in Hotellerie starting from Front Office to
become General Manager and founded the consulting company 2 Hospitality Solutions, dedicating himself with
passion and dedication to the management of hotel and non-hotel accommodation.
Specialising in the luxury segment, he has always focused his attention on customer care, attention to detail, organisation and business development, seeking to enhance the product by enhancing its identity. He strongly believes in the enhancement of human resources and their importance in the success of a structure.
His educational background includes a degree in Tourism Science from the University of
Milan Bicocca in 2008 and Master in “Hospitality Management: Finance & Marketing” at Cornell University, NY in 2016.

Francesca Fecchio

Cluster F&B Director with over 20 years of experience in the luxury hospitality industry.

With a career that started in 2000 at the Hilton London Gatwick, he developed a solid experience in
prestigious hotels, including the Armani Hotel in Milan, the Grand Hotel Tremezzo and the Viscardi Hotels Group. He currently holds the position of Cluster F&B Director, managing several hotels and focusing on innovation and excellence in the Food & Beverage sector.
Its commitment to training focuses on imparting practical and managerial skills, with the aim of preparing new generations of professionals to face the challenges of modern hospitality.
His education includes an Executive MBA in Global Hospitality Management at Les Roches and he is currently part of the project to reopen and relaunch the Hotel Cristoforo Colombo in Milan, with a focus on Food & Beverage innovation.
Passion, dedication and a constant striving for excellence characterise its approach, both in the management of the facilities and in the training of future leaders in the industry.

Excellent

Based on 222 reviews

Very interesting and well-structured Food & Beverage Manager course. Professional and well-prepared lecturers, with a practical approach based on real examples and case studies. A useful training course that is really applicable in the working world.
If catering is a passion, this course is perfect for understanding many fundamental management aspects

James Petti

F&B Manager course explained in great detail by the professors and at the end of each lesson we performed exercises.
Teachers who were very knowledgeable and above all helpful to our every request.
I learnt a lot and, above all, brushed up on old topics from my hotel school years.
I recommend it to everyone who would like to take that extra step to grow professionally

Giacomo Pantò

I attended the Food & Beverage Manager course: it was a fantastic experience, which allowed me to meet and learn new things with the academy lecturers.
Giacomo Pantò.

Enrico Vicari

My experience with Accademia del Lavoro can only be very positive. From the moment I enrolled in the courses and until the end I was followed at all times. First of all by the very good tutor Monica and then also by all the very well-prepared lecturers like Anastasia and the others.
I can only recommend this training provider for those who want to get the best.
Thanks for everything

giusb Bafundi

I had the honour of being able to attend this Hdemia and take part in the Ramp Agent Course.
If the Course is well STRUCTURED and Xfectly organised in its 4 phases,
the same cannot be said for the trainers, who are by far more qualitatively prepared than the organisational structure itself !!!!!
In the first phase, we had a collegial "online" training where Anastasia, Marco and Ezio took turns in training.
Fantastic in their exposition and in being able to capture the interest, desire, expectations and work ambitions related to the course in each of the students.
Ezio del Monaco is a teacher who knows the subject and the airport world inside out. His lessons are always very detailed, in the various steps from the landside to the airside. Many times he went back through the syllabus until each step to the next was clear.
Thank you Ezio for your perfect presentation of the content, for your absolute willingness to deal with the same topic several times when the need arose. Last but not least, thank you very much for your availability even after the course for any news/support.
Anastasia Emanuelli and Marco C. are both 2 outstanding trainers.
A harmony that seemed to touch each other in transferring every single notion and information . Two people who got to know each other in the field and turned their life/work experience into excellence.
They were able first during the on-line and later in the classroom to generate an empathy with all the trainees, making the lessons always light, interesting but above all engaging..... alternating training with checking that the content had been acquired through exercises summarising the subject matter.
The days in the classroom were intense but at the same time light, these 2 trainers managed to transfer the notions to us with a simplicity typical of highly professional teachers. Of both of them I will keep the friendship and love for this work that make them a legacy to emulate.
You really left me a lot!!!!
The Course also reached its climax during the "Safety and Security" training held by the trainer Stefano Natalini , a former employee of the Polizia.di Stato, with a high Curiculum Vitae in various fields, such as artificia and anti-terrorism, public order.
In addition to being very interesting and above all topical, his lectures were excessively detailed and engaging in every single topic covered, even with concrete episodes from real life.
Finally, I couldn't close without mentioning Dr. Monica, who is the Orchestra Director of this academy, always present at both organisational and classroom level, from the embryonic phase with course enrolment to the end. With the delivery of the certificates, passing through every single in-person and on-line lesson.....She is always there like an on-line Help ready to support every single question/request that arises.
Thank you Monica for your supportive attitude and your great PROFESSIONALITY.
My thanks also go to my fellow trainees with whom a good friendship was forged and who made the days enjoyable and interesting.
Ad Majora, greetings to All, I take this opportunity to wish you a very Merry Christmas and a very Happy New Year.
GB

Nikolai Ignatov

I did the ramp agent course and was really very pleased and satisfied. The lecturers and tutors are very professional, knowledgeable and helpful. I met people who are always experts in this field there and I learnt a lot of new things in this area of work. It was great.

Chiara Livesu

Super professional course. Teachers with an experience and passion for their work out of the ordinary. Everyone always super helpful for anything. Thank you very much, because you have made me even more passionate about this wonderful world.

Rosangela

I attended the Airport Steward course at the Accademia del Lavoro and my experience was very positive: the week of in-person lessons in Milan was extremely useful and well organised. Lecturers Alessandra Weiss and Stefano Natalini were prepared, clear and always available to answer doubts, while tutor Monica was a constant and attentive point of reference throughout the course. The programme offers a complete overview of airport procedures, from check-in to customer care, from security to baggage, allowing you to really understand the work inside an airport. I would recommend this course to anyone wishing to pursue a career in aviation.

Alice Raspa

I took part in the Airport Duty Officer course, and it was a wonderful discovery.
Besides learning a lot about the world of aviation and in particular about the profession of Check-In Agent, this course gave me even more insight into what I would like for my future.
I would like to congratulate the teacher Alessandra Weiss, an expert in the field, who made everyone fall in love with her personality and kindness.
Thank you Labour Academy!

Valerio Convertini

very interesting and well-structured course, also recommended for those who have no aviation background and who simply have the dream of working at an airport in the future. The lecturers, Natalini and Weiss, whom I had the good fortune to meet for the Airport Attendant course, are two wonderful people, who convey their passion for this world and this job, conducting transversal and never monotonous lessons. I thank Accademia del Lavoro for this wonderful experience and for all the people I met on the course.

Rachelle Aceron Beron

It's been a great and unique experience, let's say a mixture of emotions.
I've always wanted to know more about this job and our professor Alessandra Weiss was able to teach us perfectly so many things in such a short period of time.
Thanks for giving me the opportunity to grow in this field.
Hope to inspire more people my self one day to reach their dreams like you did prof.

It's just a pity that it costs so much. I think this course should cost lower so that everyone can afford it, helping even more people to reach their dreams.

Elisabetta Zippari

It was an unexpectedly beautiful experience both for the course itself and the people we met.
The course has been exceptionally divided and organised for each topic with a final alternation of mini-tests for each chapter, which are useful to assimilate all the daily information and above all to test oneself and prepare for the IATA certification exam.
What I will always take away with me from this experience is the great professionalism and savoir faire of Prof. Alessandra Weiss and Prof. Stefano Natalini who ensured that the lessons were always dynamic, active and never boring. The laughs were not few and the appreciation is high.
The course further confirmed my love for aviation and the airport!

shaky 04

The course is super interesting. Very well organised and with the possibility to interact with the lecturers, who are very helpful. The lectures were conducted in such a way that we could all be heard and understand the topics better. My class and I were fortunate to have been tutored by Professor Weiss who made all the lessons clear, interesting and very entertaining. She made learning fun and effective. It is definitely an experience to have. You get the chance to learn a lot, meet people who are already part of the airport environment and make new friends with people who have the same interest as you. It was a unique experience. I came home that day with a smile on my face, I was really happy and satisfied.

Kimberly Casio

The Airport Duty Officer course was very useful and well organised. The explanations were clear and accompanied by practical examples that really show how one works at the airport.
The trainers were phenomenal, and I especially loved Professor Alessandra Weiss, always knowledgeable, helpful and able to make every lesson interesting.
I recommend this course to anyone who wants to enter the airport industry or deepen their skills.

Elmedin Kaplanoski

A truly phenomenal academy with the best organisation, modern training and an excellently structured programme.
The training I completed has contributed enormously to my growth, both professionally and personally.

The instructors are extraordinary: always available, prepared and ready to support you every step of the way. The environment is so positive that you really feel part of a group that believes in you.

I recommend it sincerely and from the heart: it is absolutely worth joining this great family.

Simone Principia

Great experience, everyone is friendly and professional. The course is very well structured, the online lessons are divided very well so that you have time to assimilate each lesson. In addition to the lessons that can then be reviewed at will, if you have any doubts outside of class time, the staff will immediately come to your aid by contacting the teachers and answering those questions that were left unanswered. For face-to-face classes, the experience is immersive and puts you into the reality of the course you are taking. Top marks. Don't miss these opportunities

madeline baez

Jonathan Daza

I took the ramp agent course and learnt a lot. The teachers and Monica are excellent, very professional. The academy is fantastic.

Pietro Angarano

I did the ramp agent course and I have to say that it exceeded my expectations, talking to former trainees I saw the continuous improvement offered by the academy over the years, the cost is not inconsiderable but it was thanks to this course that I was able to find a job even before the course ended.
The preparation of the teachers is impeccable and super professional, maximum experience in the sector and with all the guests in the classroom phase they make you get to know the airport world at 360°, from the tour of the apron seeing in practice what happens in the turnaround both on board and above, the story of the experience of no less than 4 commanders who stimulate you to pursue your dreams and make you understand their humanity; ramp drivers and many teachers as guests make you grasp more points of view and many experiences! As I have already said, it exceeded expectations, they make you fall even more in love with this world; the course is well structured with all the necessary certifications, it trains you a lot in theory and thanks to the experiences of the many teachers and the internship phase complete the practical phase! The course is complete and the latest edition could not be bettered, although it is the responsibility of the tutors and teachers to provide an increasingly adequate offer.
The working environment is very professional but also pleasant thanks to colleagues and the tutor Monica, whom I would like to thank, is really a professional who cares about her work and the good output of the whole course.
I highly recommend this course to anyone who wants to enter the world of aviation with professionalism and full coaching.

Jacopo

Good experience and good personal investment for our future work at the airport. Well-prepared lecturers and above all very useful the presence of people working in the sector in different roles to give us advice on how to approach the world of aviation. I recommend it to those who want to invest in themselves and want to arrive at work already structured and capable.

Enzo Nuñez

I would like to emphasise Dr Valeria's kindness when I consulted her about my doubts for the OAU training course, very kind in calling me and clarifying all my doubts via messages. Excellent academy, super recommended

Gabriella Filomeno

I attended the Aspiranti Guardie Particolari Giurate (Aspiring Sworn Special Guards) course and it was very educational and exciting, especially thanks to the presence of the tutor Monica, who was able to remove any doubts with patience and dedication. All the staff are highly trained. It was an important growth experience.
Too bad they disappeared afterwards.

Arilda Xhurxhi

The CAF and Patronato course at the Accademia del Lavoro was an unforgettable experience. Tutor Rita followed me from the very beginning with patience and dedication, then Tutor Stefania took care of me until I was placed in a CAF/Patronato where I am now doing my internship with enthusiasm.

The lecturers, Dr. Turella and Dr. Zuccaro, were extraordinary: professional, knowledgeable, always available and able to convey not only practical skills, but also confidence and motivation.

It is a really worthwhile course, well-structured, practical and comprehensive, teaching you everything, even if you start from scratch. A course that has given me solid knowledge and the knowledge that I can do it. I heartily recommend it to anyone who wants to grow professionally and humanly.

Federico Martelli

I attended and successfully passed the GDS Amadeus Advanced course at the end of June 2025. After 2 weeks I started receiving really interesting job offers despite the fact that I had been outside the tourism industry for over 13 years.
I highly recommend this course both to those who have recently started working in a travel agency/tour operator/airline/airport company and to those who wish to pursue a career in the tourism industry with a focus on air travel.
Many thanks to the teachers: Tiziana Marinelli and Elisabetta F. Thank you for your valuable teaching, understanding and your willingness to follow and give clear and comprehensive explanations even several times for the same command/process to all pupils and for the references I received.
Thank you for the invaluable support of tutors Stefania Cabibbo and Francesca, during all stages from entry into the academy to interview intermediation.
I would also like to thank Dr Tunzi for the administrative part and the first approach I received, which made me immediately feel that I had entrusted myself to people who are extremely competent and willing to make those who turn to Accademia del Lavoro grow and improve.
Highly recommended Labour Academy!

maroua el foti

-Thank you all
Angela Veneziani
-Administrative teaching manager.
-Dr. Monica Cappiello
-Dr. Riccardo Francesco psychologist and COACHING IN SPORT.
-Lobozzo Carmine.
-Marco Mazzanti specialises in land, port and airport security.
-Stefano Natalini Lecturer. Retired State Police Senior Inspector, ENAC Certified Security Instructor
(#152 national list), Securituy Advisor and Safety.
Lawyer: Stefania cabbibo
-WANDA IGNELZI.
Lecturer. In the security field for more than 15 years, she trained in the aviation segment and then further specialised with studies in "Science of private and public investigations". She is currently a trainer in the field of airport security,
urban and railways.

It was a unique experience
I am delighted to have participated in this security guard course

Labour Academy ❤️

Fabio Leone

I attended the one week GPG course classroom training, plus more fad classes, fantastic experience. Super knowledgeable lecturers, great tutor and fantastic companions/colleagues.

Nicola Miulli

My experience was more than positive a magnificent class but above all exceptional teachers and tutors available for our every need, friendly and kind.... Professionals in the field ... Would I recommend Accademia del Lavoro? Of course 1000x1000

Federico Montagna

I have just finished the GPG course after one week, I had a great time with both course mates and teachers, it was a fantastic experience that I would recommend to every person, a special thanks goes to Monica you are the best.

Tindaro Jeppol

Only an hour after the end of the GPG aspirant course I miss everything.
The elegant location and run by fantastic people, the professionalism of all the teachers, and the friendship d that was created within the class . I wish everyone a better future and I recommend "observe and report"."
Thank you all

weeaboo (Alessandra)

Sara Singh

Outstanding academy, I attended my week in attendance at Linate airport in March, and I had a great time. The lecturers are highly qualified, super thorough and always available for any doubts. I highly recommend this experience for those who want to pursue this career but especially for those who want to grow their cultural background.

Alessandro Moro

Academy number one, I highly recommend it to anyone who wants to embark on a path with them. I will never cease to thank this wonderful Academy and those who work there, as I was followed step by step to fulfil my dream. Finally, I cannot but thank Ms Angela Veneziani . THANK YOU ACADEMY OF WORK .

Kevin Kaumanns

I would like to take a minute to express my sincere appreciation for the excellent experience I had during the course for Guardie Particolari Giurate. The tutor Angela Veneziani demonstrated impeccable professionalism, great helpfulness and infinite kindness. Her ability to answer all questions with patience and clarity was fundamental in clarifying all the doubts that emerged during the training course.
Thanks to his dedication and commitment, the training has been enriching and positive. I am convinced that what I learnt, thanks to his guidance (as well as professionals in the field), will be of great help in my career.
One IMPORTANT thing must be emphasised: Accademia Del Lavoro is a key step to finding a job immediately, as thanks to the skills acquired, the terminal internship, and the very important dissemination of the CV, I found a job in less than a week.
Thank you very much for this great opportunity.

With esteem and gratitude,
GPG Kevin

Alyssa Mae Gutierrez

A must-do experience if you want to be a stopover attendant. Very interesting lessons and fantastic runway visit. It was very useful for me as a couple of months later, a company contacted me thanks to them for an interview, which was successful. My dream came true thanks to the Work Academy!!!

Alessia Pedrotti

I took the "airport attendant" course. Very good staff, very professional and friendly tutors, always willing to help us (Angela, Rita, two fantastic people). The teachers are also really professional, they transmit their passion.
I am really satisfied and I am sure it will lead to great things. In fact, I had the opportunity to embark on a path and start working in the industry, at the airport in Milan Malpensa, thanks to them.

Yasmine

I attended the airport attendant course. It was a great experience, the lessons were all very interesting and the teachers love what they do and manage to convey their enthusiasm. The tutors were always very helpful for any clarification.

Eagle ツkeshav

Very specific and state-of-the-art training centre with lecturers who have spent years of their careers in the airport environment. And for those who love the airport world, I would highly recommend it, as I was hired soon after a few months. A unique and splendid course in this field.

Evangeline Gueno

I had enrolled in the Airport Attendant course at Accademia del Lavoro in January in order to realise my dream of working at the airport, now less than a year later I am working at Malpensa airport. This was all thanks to the materials we were given, the classroom phase at Linate airport, the on-the-job training offered, and above all the professionalism and availability of the tutors and trainers who not only shared their knowledge and experience but also passed on their passion for this job in the airport sector to us students.
I am happy to have realised this dream of mine and to have taken this path with Accademia del Lavoro.

Joseline Beugre

I am currently participating in the classroom phase of the Ground Operations - Airport Attaché course at Accademia del Lavoro at Milan Linate Airport, an absolutely amazing experience!
The trainers and tutors are fantastic, as they passionately and willingly shared their knowledge with us. They are extremely competent in their craft. The course not only met my initial expectations, but exceeded them. I am grateful for this wonderful opportunity, which I hope will open doors in the future and allow me to realise my dream in the airport industry.
Ps: 2 months after the course, with an updated CV from the Labour Academy, I got a job at the airport as a passenger receptionist.
I am happy to have followed my dream to the end and I must thank Accademia del Lavoro, which made this possible.

20/11/24: my airport experience continues.

Muhamed Tafa

I attended the classroom phase of the Ramp Agent course at Linate in November 2024. I am satisfied and happy above all to have found lecturers with years and years of experience in the industry, each with their own, incredible stories to tell. Credit must also be given above all to the tutor who follows you through the course from start to finish. Professional, helpful and always very friendly staff. It is an excellent stepping stone into the aviation industry

Matteo Cestaro

Fantastic experience, wonderful staff and lecturers, ad hoc training.
I chose the course for “ramp agent”, the course was really good, very well prepared lecturers and smooth explanations, management staff for the students always available and ready to help you with any doubts or problems about online lessons and everything.
I would like to thank all the staff, especially Dr. Monica, who follows all the students in their training, internship and work experience.

Kawtar Rizqi

Fantastic experience! The ground operations course met my expectations; impeccable organisation and the lecturers also very professional, helpful and knowledgeable about the various topics we covered in the classroom.
I highly recommend it!
Vote: 5/5

Romano Perticarini

Great training and growth experience, I learnt many things that will surely be useful, very well prepared and professional lecturers and tutors who really and truly follow you! I recommend this course to anyone who wants to get closer to the airport world. Even for me it was really educational despite the fact that I was already working at the airport, their courses go much deeper, and in addition I had the opportunity to do practical exercises that I didn't do with the company I worked for.
Thanks again 😊😊

Cassandra Palombi

I completed the course as an airport terminal operator and I was satisfied! The course motivates one to embark on the journey to work in the aviation industry. The teachers are very knowledgeable, very kind and very professional in everything. The runway ride convinced me even more to take this path. Highly recommended course!

Tessy Ogieva

The best

Carlo Bottitta

I participated for the ramp attendant course!
Everything was incredible! Wonderful lecturers! Fantastic environment! I didn't expect to make so many great acquaintances. Thank you again from the bottom of my heart!
See you back at work 😊

Виталий Леонидович

Completed the airport ramp agent course. I really enjoyed it. The material is presented in an accessible way. Special thanks to Dr Monica, who accompanies the students throughout the learning process and is always ready to help.

Diego Rodriguez

Very good academy they really have no restrictions if you have the desire they give you the opportunity to change your professional future, they make you grow thank you thank you very much I am new ramp agent in potentia