Advanced course for Airport Attendant

for aspiring SUPERVISORS

The course is open to those who have attended the Accademia del Lavoro's Airport Attendant course or who have at least 5 years of experience in the role of Airport Attendant.

Rome, dates scheduled

Would you like to receive information about the course?

The airport supervisor

The airport supervisor is a responsible person who guarantees the correct application of the procedures within a specific segment of the passenger macro-area. He could then carry out his activities at the ticket office, check-in or lost & found.

To whom the course is addressed

The course is open to those who have attended the Accademia del Lavoro's Airport Attendant course or who have at least 5 years of experience in the role of Airport Attendant.

Course duration

The course includes a preparatory phase with a 3-month Gofluent language course - "all you can learn" formula (choice between English, French, Spanish, German, Chinese (Mandarin), Portuguese (Brazilian) and Italian), 12 hours of videolessons on the principles of navigation and navigation law, 48 hours of classroom lectures and the dissemination of the professional profile in Italy and / or abroad.

Course Information


Maximum recommended age: 29 years;
Intermediate written and spoken English;
High school diploma.

How to apply

To apply for the course, it is necessary to fill in the information request form on the website, with which the candidate requires to participate in the selection for the course.


The course provides for the indication of accommodation facilities located near the venue of the course and the possibility of obtaining the financing of the registration fee.
Accademia del Lavoro undertakes to disseminate the curricula of students to companies operating in the sector. Participation in the Course does not constitute in any way personnel selection activities.


For the participation in the course, there will be a selection test that includes:
- examination of the CV and motivation letter of the candidate;
- motivational and psycho-aptitude interview with a teaching consultant;
The selection board will communicate the outcome of the selection and admission to the course. Subsequently, the candidate can proceed to the completion and dispatch of the application form.

Application deadline

Registrations will close when the maximum number of participants is reached


Certificates issued
-Private certificate of attendance at the Advanced course for Airport Terminal Attendant

Location of the course

Training project

Preparatory Phase

Preparatory Material:

  • 3-month English course Gofluent "all you can learn"(alternatively, if you have at least a self-certified B2 level you can opt for one of the following languages: French, Spanish, German, Chinese (Mandarin), Portuguese (Brazilian) and Italian)
  • 12 hours of video lessons on navigation principles and navigation law

+ 48 hours of lectures in the classroom
+ dissemination of professional profile in Italy and/or abroad

The program

- Aviation legislation
- Navigation principles / navigation law
- Airport authorities and airport system
- SGHA contracts and reference SLAs
- Fundamentals of aerodynamics (useful hints to understand balance)
- Balancing and centering
- Ramp operations (summary of operations alongside for PAX, BAGGAGE, GOODS, MAIL)
- Notes on the ticket office
- Check in procedures and dynamics
- Lost & found
- Management of "operational disruptions"
- Duties of the supervisor (ethics and responsibility)
- Resource evaluation criteria
- Customer management in the event of serious operational irregularities
- Customer care
- Back office (reporting, official's journal, administrative reports)
- Relations with the authorities / bodies present at the airport
- Airline users and organizations / Handlers committee

Teachers of the course

  • Luis Vizzino
    Luis Vizzino

    Lawyer expert in Sports Law and AC Professor at the University of Salerno at the Faculty of Law - Chair of Sports Law.
    He assists athletes, agents and clubs in judicial and extrajudicial proceedings.
    He is a member of the Sports Law Commission of the National Bar Council in Rome, as well as Coordinator of the Italian Sports Lawyers Association for the Basilicata region.
    Lecturer in the legal area - federal papers at the Course for Head of the FIGC Youth Sector - technical sector, he is the author of several scientific publications on legal-sporting matters as well as speaker at many conferences.
    He is legal trustee for Aiac Basilicata.
    Member of the legal office of the Basilicata FIGC, Member of the FiTri National Federal Court.

  • Stefano Natalini
    Stefano Natalini

    Dr. Stefano Natalini was born in Rome in 1965, he graduated in Law and obtained a "post-graduate" Master in Criminological Sciences. He served in the State Police from 1985 to 2019, the year in which he retired in retirement with the rank of Inspector Superior. In the ranks of the State Police he obtained the Specializations of Quick Shooting Instructor, Instructor of Operational Techniques and Specialist in Security Stocks. He also obtained the IEDD and EOD NATO Bombing Specializations from the Italian Army, and the qualification of Level I Instructor for the NBCR Defense. From 2011 to 2014 he served in the Netherlands at the Counter-Terrorism Unit of the European Agency for Law Enforcement (EUROPOL), participating in numerous international investigations. In his brilliant career he was awarded a Solemn Commendation and a Word of Praise for the defusing of dangerous explosive devices. He was also named Cavaliere al Merito of the Italian Republic in 2006 and received honors from the Italian Red Cross and the Civil Protection. He speaks fluently in English (Level C1) and Spanish (Level B2). Dr. Natalini has been ENAC Certified Instructor for Airport Security since 2004.

    His academic training is oriented towards studies in law.
    He was the youngest airport manager of Alitalia, for which he served from 1998 until 2014, holding positions in operations, at the airports of Rome Fiumicino, Florence Peretola, Pisa Galileo Galilei, Catania Fontanarossa, Turin Caselle and Milan Malpensa. .
    From 2014 until June 2017 he held the position of Operations Director for an Italian handling and supervision company, also dealing with personnel research and selection as well as training and quality.
    A great enthusiast of dynamic model aircraft, he is a member of numerous Italian clubs, where he flies both with fixed wing and with rotary wing, with teaching activities for the new generation.
    He is currently involved in training and coaching and has started some projects in the entrepreneurial field.
    He is working on an airport training manual which he expects to finish by the end of the year.
Authorization n. IT-EVO-01-20-001 and IT-EVO-01-20-002
Contact us

We & #039; re not around right now. But you can send us an email and we & #039; ll get back to you, asap.

Not readable? Change text. captcha txt
Open the chat
💬 Do you need information?
Hi, how can we help you?