Online Course for
Check-in Agent
Check-in Agent
- with TRAINING on THE JOB (TOJ) of 300 hours in Italy or abroad (*)
- with TRAINING ONLINE (GDS AMADEUS)
next virtual class
January 2023
or
Ottobre 2023
January 2023
Certificates:
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- Health and Safety: D.Lgs.81/2008 General and Specific Risk Training
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Dangerous Goods
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General Principles and Airport Security Guidelines for Handling Personnel
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Private Certificate of False Documentary Recognition
- TOJ or GDS Amadeus certificate, if chosen
- Health and Safety: D.Lgs.81/2008 General and Specific Risk Training
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Dangerous Goods
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General Principles and Airport Security Guidelines for Handling Personnel
-
Private Certificate of False Documentary Recognition
- TOJ or GDS Amadeus certificate, if chosen
Testimonies of the Course
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The airport check-in agent
The Airport Operator is a professional figure who carries out various activities, relating to the management of all activities related to air transport within the passenger area: ticket office, check-in, arrivals, lost and found, special assistance. Accademia del Lavoro organizes courses for airport attendant, providing students with a series of knowledge and skills, essential to play this role.
As far as the ticketing is concerned, the airport operator is responsible for issuing and re-issuing tickets, accepting passengers with hand baggage, regularising excess baggage, checking the regularity of travel, issuing new tickets instead of lost ones, checking the availability of flights.
With regard to the check-in sector, the airport operator is responsible for checking travel documents, allocating seats to passengers without a reservation, checking irregularities in operations, such as delays and cancelled flights, the management of embarkation operations.
In the arrivals sector, it provides assistance to incoming passengers and special assistance to the disabled, sick or children, providing information to passengers and airport co-ordinators on any delays in the delivery of luggage, or their loss or damage.
The course organized by the Labour Academy responds to the need to standardize the training provided by the various Member States aimed at the recognition of a qualification at European level as Euro passenger handling agent. In this way, a possibility of professional growth is opened in advance.
Tasks and competences
The airport operator shall be responsible for:
Knowledge of the national and international airport system, the general context of air transport, the organisation and network of international carriers;
Excellent knowledge of IT systems for ticket issuance
Good knowledge of international aviation law
Knowledge of the forms and of the construction of the rates
Excellent communication and public relations
Knowledge of the general rules for determining the validity of the journey
Travel document, for excess baggage, for maximum size and allowance
Knowledge of internal procedures, operation of IT systems
Languages skills
Organisational capacity, autonomy and initiative
Knowledge of safety standards
Career opportunities
The airport operator works within the companies that manage the airports and for companies that provide air transport services, both domestic and international. It can also aspire to take on the highest qualification of Euro passenger handling agent.
To whom the course is addressed
The course is aimed at all those who are interested in this profession, for a maximum of 20 participants per edition.
Course duration
The course includes a home study phase with assignment of preparatory material, live lessons on the e-learning platform with an expert teacher, Health and Safety training: Legislative Decree 81/2008 General and Specific Risk (low) training for handling personnel on platform, Dangerous Goods on platform, study of the online fake document form and an internship in Italy and abroad lasting 300 hours.
Course Information
Training project
Preparatory Phase
Preparatory Material:
- 3-month English course Gofluent "all you can learn" (alternatively, if you have at least a self-certified B2 level you can opt for one of the following languages: French, Spanish, German, Chinese (Mandarin), Portuguese (Brazilian) and Italian)
- 12 hours of Videolessons on Introduction to Air Transport + 2 hours live online within 7 days from the start of the classroom phase:
- The scenario of industry
- Strategic alliances, passenger types and benefits
- The Organization of the ports of call: focus on FCO HUB APT, description terminal and organization of the operating agencies
- The world and national regulatory bodies
+ 3 weekly online lessons of 4 hours each (total of 12 appointments)
-300 hours INTERNSHIPS in Italy and abroad*-
+ dissemination of professional profile in Italy and/or abroad
(*) The start of the internship phase provides for participation in a selection process at the host structure.
Educational program
The scenario of industry
Strategic alliances, passenger types and benefits
The Organization of the ports of call: focus on FCO HUB APT, description terminal and organization of the operating agencies
The world and national regulatory bodies
Aimed at interaction with foreign customers
The document law of the adult passenger
The document law for minors
UMNR Process
The Timatic
Focus on Italian passport for USA, Russia
Api/ApiPlus Process
Extended procedure
Introduction and characteristics
Status reading and analysis
Viewing and reading a ticket
Ticket control and travel documents
Cutting sequences and tariffs
Marketing procedures
Travel facilities for airline employees
Hand luggage and checked baggage
The labels
Special baggage and its handling
Procedures for animal management
Special passengers and related documentation
Disability awareness
Reg.1107/06 and US DOT 382
PRM
CRO
SEMN
INAD
DEPU / DEPA
D.lgs. 81/08: General training on safety at work and at low specific risk
Handling and management of "dangerous goods"
Airport security for handling personnel
The human factor in passenger acceptance and embarkation
Analysis of real human-related errors both in flight and on ground
Consequences and corrective actions
Stress management on days with operational mismatch
Definition of customer relationship
The type of clientele of an airline
The relational management of the different types of customers
The management of verbal and non-verbal communication
The management of the conflict in the relationship with the customer
Operational focus on:
- Management of disruptions in air transport
- reg. 261/04
- the Charter of Passenger Rights
The work of the Lost & Found office, organization and tasks
The entities involved in the management of the baggage disservice
IATA international procedures
The RUSH labels
PP La Baggage ID CHART: "How is it used?"
Exercise on Baggage ID Chart encoding / decoding baggage types
Creation of a PIR AHL / OHD and paper DPR and related analysis of the elements
The reimbursement criteria
Teachers of the course
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FEDERICO DE CESARISHis academic training is oriented towards studies in law.He was the youngest airport manager of Alitalia, for which he served from 1998 until 2014, holding positions in operations, at the airports of Rome Fiumicino, Florence Peretola, Pisa Galileo Galilei, Catania Fontanarossa, Turin Caselle and Milan Malpensa. .From 2014 until June 2017 he held the position of Operations Director for an Italian handling and supervision company, also dealing with personnel research and selection as well as training and quality.A great enthusiast of dynamic model aircraft, he is a member of numerous Italian clubs, where he flies both with fixed wing and with rotary wing, with teaching activities for the new generation.He is currently involved in training and coaching and has started some projects in the entrepreneurial field.He is working on an airport training manual which he expects to finish by the end of the year.
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Valentina Mariani
Graduated in Euro-American Languages and Literatures, she obtained a Master in Specialized Translation and the Certification for the role of Oral Examiner in the context of exams for international language certifications. It collaborates with EBNT, CS EUROPA and ERPAF Lazio. He has experience as a teaching assistant at the Italia Cultural Center in Minneapolis. Editor with CD Cine Dubbing, Post.it, C-You Web TV and VOX.