That of an aircraft passenger is a’travel experience which starts long before he gets on board.
Procedures prior to embarkation and all those that follow involve dedicated professionals who work tirelessly to ensure that the flying experience is safe and smooth.
Among these professionals, the’ramp agent plays a crucial role. The ramp agents are often considered the “faceless heroes”, because they work “behind the scenes” of the air transport industry, dealing with passenger and crew safety and all technical aspects of the aircraft.
Who is the Ramp Agent and what are his tasks
The Ramp Agent, also known as runway operator or ground handler, is a professional assigned to a number of tasks related to the servicing of aircraft and passengers inside the airport.
They are responsible for ensuring that flights run efficiently and safely and their role encompasses a number of specific activities and responsibilities. They are often regarded as “faceless heroes” because of their
The Ramp Agent and the activities of coordination and collaboration with other professionals
The main activities of the ramp agent concern the co-ordination of many figures to various activities, such as:
Loading and Unloading Aircraft: Ramp agents co-ordinate the positioning and transfer of baggage and cargo in the aircraft to ensure proper balance and passenger safety.
Passenger Assistance: Ramp agents coordinate the procedures for assisting passengers with reduced mobility, their boarding and disembarkation, ensuring that everything takes place in the utmost safety and comfort.
Inspection and MaintenanceBefore an aircraft can take off, it must be checked for safety. In a ramp agent's routine, there is the Ramp agents perform cleaning and maintenance routines on aircraft, including visual inspections and checks of service vehicles.
The ramp agent cooperates even with the personnel involved in aircraft refuelling with the fuel required for the flight and coordinates the Runway Operations and cooperates with the air traffic control to ensure that flights depart and land smoothly.
Among the main skills of this professional figure is the ability to manage emergencies, responding immediately and effectively to ensure the safety of everyone on board, always in strict compliance with all procedures that are part of airport security regulations.
Do you want to become a ramp agent and are you looking for a good training course?
Discover the Course for Ramp Agent of Labour Academy.
