There airport life it is made up of precarious balances, in which the error of the individual can lead to serious repercussions on the work of the whole team. Every action is weighted and recorded, every movement, even the slightest, must be monitored and coordinated. We are not just talking about specific techniques and skills, but also about interpersonal relationships which may affect the success or failure of the operations.
This is where the discipline of Crew Management, very useful for strengthen the reports of squad and thus achieve company objectives.
The Crew Manager analyze performance, directs, organizes, optimizes and guarantees the unity of the team with passion, professionalism and understanding for people, trying to mediate in the best possible way between the needs of employees and company requests. A multidisciplinary and indispensable figure for each type of company that, in order to achieve the desired professionalism, must necessarily take part in a Course in Crew Management.
Duties of the Crew Manager
All the duties of the Crew Manager they are performed for one purpose: to ensure that the crew works as a cohesive and compact team.
It is the responsibility of the figure to manage all possible problems that they risk arise among employees of the company and solve all the difficulties that arise. Collaboration, excellent communication and understanding are the characteristics that the company manager must develop; only in this way will he be able to build a team motivated and united.
Assertiveness, leadership skills and constant training are the keys to the success of this increasingly sought-after professional figure, not only in aeronautical field, but at the level corporate.
In particular, the figure deals with:
- Quality Control Audit
- Training
- Relations with the administration
- Conflict resolution ed
- Organization and management of roles
- Mediation between employees and the Company
- Measurement of workers' performance and their satisfaction
- Monitor the achievement of business objectives.
Crew Management and Crew Resources Management
What is the main difference between Crew Management And Crew Resources Management?
The answer to this question is complex. In fact, if in the first case we refer to a management general of the ground crew, in the second the necessary skills are more specific and focus on direct relationships with human resources, with contractual and administrative bases.
We could conclude that the Crew Manager could result in the more complete figure of the Crew Resources Manager.
What is Crew Resource Management (CRM)
For Crew Resource Management we mean a discipline born inaeronautical field and which, originally, was only for incident management.
Today, that of Crew Resource Manager is a professionalism of great depth and thanks to which flight operations, i relations between the crew and the achievement of targets are achieved and optimized.
The CRM it concerns not only the technical skills related to the world of flight, but also and above all the aspect relational among the crew members. Ability to problem solving And decision making are essential to fill the role and maintain the cohesion inside the squad.
The Accademia del Lavoro Crew Management course
The Course in Crew Management of Accademia del Lavoro, a body that has been dealing with for years professional training, offers its participants the opportunity to become manager in the air transport sector who has the skills to manage and coordinate the ground crew and iron out any problems.
The path includes the possibility of receiving the IATA "Air Transport Fundamentals" Certificate, subject to passing the final exam.
Attention to organizational dynamics and expertise in contractual sector and of human resources, are some of the skill that a Crew Manager must know how to make his own. It is thanks to training that a professional of this magnitude can achieve great professional goals. He knows it well Accademia del Lavoro that develops his courses always remaining atvanguard in the'training offer. In particular the one proposed by ADL it turns out to be a transversal path that finds application not only in the aviation sector but also within the most disparate business contexts.
The program
The Course promises to be one overview complete on the world of airport organization by deepening and analyzing various issues including:
- National and international legislation
- CCNL applied and sector contracts
- Health and Safety: D.Lgs.81/2008 General and Specific Risk Training
- Crew Management and Shift Management
- Crew Resources Management
- Communication
- Decision making
- Supervision and monitoring
- Leadership
- Human factor.
