• Diploma di scuola secondaria superiore • Inglese scritto e parlato di livello intermedio

Attestato IATA “Passenger Ground Services” (subordinato al superamento dell’esame finale gestito direttamente da IATA) Attestato “Health and Safety: D.Lgs.81/2008 Formazione generale e a Rischio Specifico (basso) per personale di handling” Attestato privato di frequenza al corso per Addetto di scalo Aeroportuale Attestato “Dangerous Goods” Attestato sui “Principi Generali e Linee Guida sulla Security Aeroportuale per il Personale di Handling” Attestato PRM (passeggeri a ridotta mobilità) Attestato Human Trafficking (contrasto al traffico di esseri umani) Attestato di Training (se prescelto): “on the Job” (a firma dell’Aeroporto ospitante) o in alternativa online su ” GDS Amadeus”

La figura professionale

L’ addetto di scalo aeroportuale ha le seguenti competenze: Conoscenza del sistema aeroportuale nazionale ed internazionale, il contesto generale del trasporto aereo, l’organizzazione e il network dei vettori internazionali. Ottima conoscenza dei sistemi di gestione informatica di emissione dei biglietti. Buona conoscenza della normativa internazionale aerea. Conoscenza della modulistica e della costruzione delle tariffe. Ottima capacità comunicativa e di relazione col pubblico. Conoscenza delle norme generali per la determinazione della validità del viaggio. Emissione titoli di viaggio per le eccedenze di bagaglio, le dimensioni massime e la franchigia. Conoscenza delle procedure interne, del funzionamento dei sistemi informatici. Competenze linguistiche. Capacità organizzativa, autonomia e capacità d’iniziativa. Conoscenze degli standard di sicurezza.

Sbocchi professionali

L’addetto di scalo aeroportuale lavora all’interno delle società che gestiscono gli aeroporti e per compagnie che erogano i servizi legati al trasporto aereo, sia nazionali sia internazionali. Può inoltre aspirare ad assumere la più elevata qualifica di Euro passenger handling agent.

Airport Airport Attaché Course (Overview of aviation legislation)

Q: Il progetto formativo

Legislazione aeronautica Introduzione al trasporto aereo La documentazione di viaggio Il biglietto elettronico Il bagaglio I passeggeri speciali Sicurezza sul lavoro Gestione emergenze ambito aeroportuale Dangerous goods Principi di Aviation Security Human factor Customer care Lost & found Riconoscimento Falso Documentale In particolare, la certificazione IATA “Passenger Ground Services” riguarda i seguenti argomenti: 1. Introduction to airport and airline operations 2. Computer Reservations (CRS) and Departure Control Systems (DCS) functions 3. Passenger and Baggage check-in procedures (airport and off-site) 4. Conditions of passenger and baggage carriage, boarding procedures and flight close-out messaging 5. Dangerous Goods regulations awareness for passenger service agents 6. Managing passenger interactions 7. Aviation security procedures for passenger and baggage transport 8. Enhanced passenger facilitation, latest innovations and career opportunities Gestione delle tariffe aeroportuali e delle tasse e pratiche di rimborso clienti; Studio delle tariffe per i servizi di handling (come il carico e scarico bagagli, assistenza ai passeggeri, manutenzione degli aeromobili), come vengono stabilite e gestite da parte degli aeroporti e delle compagnie di handling.)

23 to 28 March 2026 Aula Milano - Linate Airport C/o Linate Center

The airport terminal attendant is a professional figure who performs various activities related to air transport in the passenger area:

- issuing and reissuing tickets;
- acceptance of passengers with hand luggage;
- regularise excess baggage;
- check flight availability;
- check travel documents;
- assigning seats to passengers without reservations
- managing the lost and found area
- take care of customer care.

Specifically, as far as check-in is concerned, the airport check-in officer is responsible for checking travel documents, assigning seats to passengers without reservations, checking for irregularities in operations, such as delays and cancelled flights, and managing boarding operations.

It also assists arriving passengers and provides them with all the necessary information, including information on any delays in the delivery of luggage or its loss or damage, and provides assistance to passengers with reduced mobility and children.

The course on Ground Operations - Airport Ground Handler is certified by IATA under approval number IT-EVO-01-20-001

Get information on the Airport Airport Attaché Course (Overview of aviation legislation)

Job orientation at the end of the course in cooperation with

Maximum number of participants

Requirements

- Upper secondary school diploma
- Intermediate level written and spoken English

Certificates issued

IATA “Passenger Ground Services” certificate (subject to passing the final examination administered directly by IATA)
Certificate “Health and Safety: D.Lgs.81/2008 General and Specific Risk (low) training for handling personnel”.”
Private certificate of attendance at the Airport Attendant course
Dangerous Goods certificate“
Certificate on “General Principles and Guidelines on Airport Security for Handling Staff”.”
PRM certificate (passengers with reduced mobility)
Human Trafficking Certificate
Certificate of Training (if chosen): “on the Job” (signed by the host airport) or alternatively online at ”GDS Amadeus”.”

The training project

Aviation legislation
Introduction to aviation
Travel documentation
The electronic ticket
Baggage
Special passengers
Job security
Airport emergency management
Dangerous goods
Aviation Security
Human factor
Customer care
Lost & found
False Documentary Recognition

In particular, the IATA “Passenger Ground Services” certification covers the following topics:
1. Introduction to airport and airline operations
2. Computer Reservations (CRS) and Departure Control Systems (DCS) functions
3. Passenger and Baggage check-in procedures (airport and off-site)
4. Conditions of passenger and baggage carriage, boarding procedures and flight close-out messaging
5. Dangerous Goods regulations awareness for passenger service agents
6. Managing passenger interactions
7. Aviation security procedures for passenger and baggage transport
8. Enhanced passenger facilitation, latest innovations and career opportunities

Management of airport fares and taxes and customer reimbursement practices;

Study of charges for handling services (such as baggage loading and unloading, passenger handling, aircraft maintenance), how they are set and managed by airports and handling companies).

The professional figure

The airport operator shall be responsible for:

Knowledge of the national and international airport system, the general context of air transport, the organization and network of international carriers.
Excellent knowledge of IT ticketing management systems.
Good knowledge of international aviation regulations.
Knowledge of forms and construction of tariffs.
Excellent communication and relationship skills with the public.
Knowledge of the general rules for determining the validity of the trip.
Issue of travel documents for excess baggage, maximum dimensions and allowance.
Knowledge of internal procedures, of the functioning of IT systems.
Language skills.
Organizational capacity, autonomy and initiative capacity.
Knowledge of safety standards.

Career opportunities

The airport operator works within the companies that manage the airports and for companies that provide air transport services, both domestic and international. It can also aspire to take on the highest qualification of Euro passenger handling agent.

COURSE STRUCTURE

PREPARATORY PHASE

14 "Introduction to Air Transport" video lessons"
50 hours minimum self-study for the teaching material provided in the preparatory phase and during the lectures;
English (or French, Spanish, Portuguese, Italian and German) language study platform available H24 for 6 months. The learner will be provided with Activities & Quizzes: articles, videos, audio, grammar, how-to and various publications. Thanks to the platform's adaptive Artificial Intelligence, content is adapted to each learner's profile

1 CLASSROOM PHASE

Full immersion of 6 days for a total of 48 hours of lectures
8 hours Health and Safety: D.Lgs.81/2008 "Training course for the safety of workers in low risk activities"."

2 TRAINING/INTERNSHIP PHASE

300 hours on the job at the airport or, alternatively, online at GDS Amadeus

3 FINAL STAGE

Career Orientation Meeting;
Revision and optimisation of Curriculum Vitae with subsequent dissemination to companies in the sector nationwide.

At the end of the entire training course, Accademia del Lavoro will deal with job brokerage by constantly collecting job offers in the sector, which will be communicated to the students.

4

TEACHERS

Stefano Natalini

Dr Stefano Natalini was born in Rome in 1965. He graduated in Law and obtained a Master's degree “post lauream” in Criminological Sciences. He served in the State Police from 1985 to 2019, the year in which he retired with the rank of Senior Inspector. In the ranks of the State Police, he obtained the Specialisations of Rapid Fire Instructor, Operational Techniques Instructor and Security Escort Specialist. He also holds the Specialisations of Artificer IEDD and EOD NATO, and the qualification of Level I Instructor for NBCR Defence. From 2011 to 2014, he served in the Netherlands in the Counter-Terrorism Unit of the European Law Enforcement Agency (EUROPOL), participating in numerous international investigations. In his distinguished career, he was awarded a Solemn Citation and a Word of Praise for interventions in the defusing of dangerous explosive devices. He was also made a Knight of Merit of the Italian Republic in 2006 and has received honours from the Italian Red Cross and Civil Defence. He is fluent in English (Level C1) and Spanish (Level B2). Dr Natalini has been an ENAC Certified Instructor for Airport Security since 2004 and an IATA/ENAC Certified Instructor for the Transport of Dangerous Goods by Air.

Tiziana Marinelli

With a degree in Tourism Science, she has considerable and long-standing experience in tourism: destination
manager for various destinations, contract manager, design and implementation of territorial events, planning and development of tourism and food and wine promotion projects for public and private entities (Lazio Region, Province of Rome, ARSIAL).
It has important collaborations with international companies and major national tour operators.
In 2009, she embarked on the path of trainer and consultant, starting to collaborate with TOs and higher education institutions and schools nationwide (LUISS, SESEF, CTS, UVET, etc.).
Since 2012, it has been following school-to-work alternation projects in tourism at the main high schools - technical and professional for tourism in Lazio. Since 2019 it has been a certified and authorised centre for courses
Amadeus - the first European GDS.
From 2019, it becomes the partner company for Italy of the GDS AMADEUS IT Group - distribution platform of
B2B tourism services
In 2020, he began a further course at La Sapienza University in Rome to acquire the necessary
Euro-design skills: in 2021, he collaborated as a Euro-designer in the writing of a
Erasmus+ project in the field of non-formal adult education, with international partnership.
In parallel, from May 2021 as Destination Manager of the newly founded DMO, he is taking care of
the design of a systemic and integrated offer plan to relaunch tourism in the city of Aprilia
(RM).

Alessandra Weiss

Passionate about aviation since childhood thanks to her father who was a pilot, after finishing her language studies she moved to London to perfect her English. She attended the College of Marketing of British Airways where she obtained airline ticketing training diplomas that enabled her to work for a large British tour operator as a stopover representative for Britannia Airways and Orion Airways both in London at Luton and Gatwick airports and in Milan at Malpensa airport. After several years at Linate airport as an airport representative, she was recruited by Lufthansa where she specialised in staff training for the company's operational systems.

He attended courses in applied passenger psychology and critical situation management at the Lufthansa training centre in Seeheim, Germany.

In Brussels at the headquarters of Brussels Airlines he obtains the ALTEA Departure Control System instructor's diploma and attends courses and refresher courses on the recognition of false documents held by the Belgian border police.

Over the years, he has worked as a supervisor for several airlines, passenger service trainer and quality pilot at Aviapartner, a well-known Belgian international handling company.

In the field of airport emergencies, he participated in several aircraft accident simulations where he gained further experience in aviation.

His great passion is the training of airport personnel to whom he tries to pass on not only the fundamentals, but also his enthusiasm and experience so that he can interact with his students with the utmost professionalism and competence.

Federico De Cesaris

Doctor of Law, he has also obtained certification as a “professional counsellor” and registration in the Italian Register of Counsellors S.I.Co. at no. A2347-2021, with specialisation in conflict resolution within companies.

He was the youngest airport manager of Alitalia, for which he served from 1998 until 2014, holding positions in operations, at the airports of Rome Fiumicino, Florence Peretola, Pisa Galileo Galilei, Catania Fontanarossa, Turin Caselle and Milan Malpensa. .

From 2014 until June 2017 he held the position of Operations Director for an Italian handling and supervision company, also dealing with personnel research and selection as well as training and quality.

In recent years, he has been working as HR consultant, Recruiter, Trainer and Operations Manager for a number of Italian airports.

He currently holds the position of Human Resources Director for a major Italian company.

A great enthusiast of dynamic model aircraft, he is a member of numerous Italian clubs, where he flies both with fixed wing and with rotary wing, with teaching activities for the new generation.

Excellent

Academy of Labour ®4.7

Based on 223 reviews

See all reviews

review us on

Chirene Karouach

2 weeks ago

I found a girl called Anna D'addabbo who followed me both to do the registration and to help me in everything I really recommend her I am really happy with this experience if I could I would give more than five stars

Eusto Corbacio

3 weeks ago

I am super happy to have participated in this food and beverage manager course. The lecturers are very good and the tutor Monica is always very helpful. It is a very complete course that prepares you for 5-star hotels without any problems.

Antonino Falcone

1 month ago

Very interesting and well-structured Food & Beverage Manager course. Professional and well-prepared lecturers, with a practical approach based on real examples and case studies. A useful training course that is really applicable in the working world.
If catering is a passion, this course is perfect for understanding many fundamental management aspects

James Petti

1 month ago

F&B Manager course explained in great detail by the professors and at the end of each lesson we performed exercises.
Teachers who were very knowledgeable and above all helpful to our every request.
I learnt a lot and, above all, brushed up on old topics from my hotel school years.
I recommend it to everyone who would like to take that extra step to grow professionally

Giacomo Pantò

2 months ago

I attended the Food & Beverage Manager course: it was a fantastic experience, which allowed me to meet and learn new things with the academy lecturers.
Giacomo Pantò.

Enrico Vicari

3 months ago

My experience with Accademia del Lavoro can only be very positive. From the moment I enrolled in the courses and until the end I was followed at all times. First of all by the very good tutor Monica and then also by all the very well-prepared lecturers like Anastasia and the others.
I can only recommend this training provider for those who want to get the best.
Thanks for everything

giusb Bafundi

3 months ago

I had the honour of being able to attend this Hdemia and take part in the Ramp Agent Course.
If the Course is well STRUCTURED and Xfectly organised in its 4 phases,
the same cannot be said for the trainers, who are by far more qualitatively prepared than the organisational structure itself !!!!!
In the first phase, we had a collegial "online" training where Anastasia, Marco and Ezio took turns in training.
Fantastic in their exposition and in being able to capture the interest, desire, expectations and work ambitions related to the course in each of the students.
Ezio del Monaco is a teacher who knows the subject and the airport world inside out. His lessons are always very detailed, in the various steps from the landside to the airside. Many times he went back through the syllabus until each step to the next was clear.
Thank you Ezio for your perfect presentation of the content, for your absolute willingness to deal with the same topic several times when the need arose. Last but not least, thank you very much for your availability even after the course for any news/support.
Anastasia Emanuelli and Marco C. are both 2 outstanding trainers.
A harmony that seemed to touch each other in transferring every single notion and information . Two people who got to know each other in the field and turned their life/work experience into excellence.
They were able first during the on-line and later in the classroom to generate an empathy with all the trainees, making the lessons always light, interesting but above all engaging..... alternating training with checking that the content had been acquired through exercises summarising the subject matter.
The days in the classroom were intense but at the same time light, these 2 trainers managed to transfer the notions to us with a simplicity typical of highly professional teachers. Of both of them I will keep the friendship and love for this work that make them a legacy to emulate.
You really left me a lot!!!!
The Course also reached its climax during the "Safety and Security" training held by the trainer Stefano Natalini , a former employee of the Polizia.di Stato, with a high Curiculum Vitae in various fields, such as artificia and anti-terrorism, public order.
In addition to being very interesting and above all topical, his lectures were excessively detailed and engaging in every single topic covered, even with concrete episodes from real life.
Finally, I couldn't close without mentioning Dr. Monica, who is the Orchestra Director of this academy, always present at both organisational and classroom level, from the embryonic phase with course enrolment to the end. With the delivery of the certificates, passing through every single in-person and on-line lesson.....She is always there like an on-line Help ready to support every single question/request that arises.
Thank you Monica for your supportive attitude and your great PROFESSIONALITY.
My thanks also go to my fellow trainees with whom a good friendship was forged and who made the days enjoyable and interesting.
Ad Majora, greetings to All, I take this opportunity to wish you a very Merry Christmas and a very Happy New Year.
GB

Nikolai Ignatov

3 months ago

I did the ramp agent course and was really very pleased and satisfied. The lecturers and tutors are very professional, knowledgeable and helpful. I met people who are always experts in this field there and I learnt a lot of new things in this area of work. It was great.

Chiara Livesu

4 months ago

Super professional course. Teachers with an experience and passion for their work out of the ordinary. Everyone always super helpful for anything. Thank you very much, because you have made me even more passionate about this wonderful world.

Rosangela

4 months ago

I attended the Airport Steward course at the Accademia del Lavoro and my experience was very positive: the week of in-person lessons in Milan was extremely useful and well organised. Lecturers Alessandra Weiss and Stefano Natalini were prepared, clear and always available to answer doubts, while tutor Monica was a constant and attentive point of reference throughout the course. The programme offers a complete overview of airport procedures, from check-in to customer care, from security to baggage, allowing you to really understand the work inside an airport. I would recommend this course to anyone wishing to pursue a career in aviation.

Alice Raspa

4 months ago

I took part in the Airport Duty Officer course, and it was a wonderful discovery.
Besides learning a lot about the world of aviation and in particular about the profession of Check-In Agent, this course gave me even more insight into what I would like for my future.
I would like to congratulate the teacher Alessandra Weiss, an expert in the field, who made everyone fall in love with her personality and kindness.
Thank you Labour Academy!

Valerio Convertini

4 months ago

very interesting and well-structured course, also recommended for those who have no aviation background and who simply have the dream of working at an airport in the future. The lecturers, Natalini and Weiss, whom I had the good fortune to meet for the Airport Attendant course, are two wonderful people, who convey their passion for this world and this job, conducting transversal and never monotonous lessons. I thank Accademia del Lavoro for this wonderful experience and for all the people I met on the course.

Rachelle Aceron Beron

4 months ago

It's been a great and unique experience, let's say a mixture of emotions.
I've always wanted to know more about this job and our professor Alessandra Weiss was able to teach us perfectly so many things in such a short period of time.
Thanks for giving me the opportunity to grow in this field.
Hope to inspire more people my self one day to reach their dreams like you did prof.

It's just a pity that it costs so much. I think this course should cost lower so that everyone can afford it, helping even more people to reach their dreams.

Elisabetta Zippari

4 months ago

It was an unexpectedly beautiful experience both for the course itself and the people we met.
The course has been exceptionally divided and organised for each topic with a final alternation of mini-tests for each chapter, which are useful to assimilate all the daily information and above all to test oneself and prepare for the IATA certification exam.
What I will always take away with me from this experience is the great professionalism and savoir faire of Prof. Alessandra Weiss and Prof. Stefano Natalini who ensured that the lessons were always dynamic, active and never boring. The laughs were not few and the appreciation is high.
The course further confirmed my love for aviation and the airport!

shaky 04

4 months ago

The course is super interesting. Very well organised and with the possibility to interact with the lecturers, who are very helpful. The lectures were conducted in such a way that we could all be heard and understand the topics better. My class and I were fortunate to have been tutored by Professor Weiss who made all the lessons clear, interesting and very entertaining. She made learning fun and effective. It is definitely an experience to have. You get the chance to learn a lot, meet people who are already part of the airport environment and make new friends with people who have the same interest as you. It was a unique experience. I came home that day with a smile on my face, I was really happy and satisfied.

Kimberly Casio

4 months ago

The Airport Duty Officer course was very useful and well organised. The explanations were clear and accompanied by practical examples that really show how one works at the airport.
The trainers were phenomenal, and I especially loved Professor Alessandra Weiss, always knowledgeable, helpful and able to make every lesson interesting.
I recommend this course to anyone who wants to enter the airport industry or deepen their skills.

Elmedin Kaplanoski

4 months ago

A truly phenomenal academy with the best organisation, modern training and an excellently structured programme.
The training I completed has contributed enormously to my growth, both professionally and personally.

The instructors are extraordinary: always available, prepared and ready to support you every step of the way. The environment is so positive that you really feel part of a group that believes in you.

I recommend it sincerely and from the heart: it is absolutely worth joining this great family.

madeline baez

4 months ago

Jonathan Daza

4 months ago

I took the ramp agent course and learnt a lot. The teachers and Monica are excellent, very professional. The academy is fantastic.

Pietro Angarano

4 months ago

I did the ramp agent course and I have to say that it exceeded my expectations, talking to former trainees I saw the continuous improvement offered by the academy over the years, the cost is not inconsiderable but it was thanks to this course that I was able to find a job even before the course ended.
The preparation of the teachers is impeccable and super professional, maximum experience in the sector and with all the guests in the classroom phase they make you get to know the airport world at 360°, from the tour of the apron seeing in practice what happens in the turnaround both on board and above, the story of the experience of no less than 4 commanders who stimulate you to pursue your dreams and make you understand their humanity; ramp drivers and many teachers as guests make you grasp more points of view and many experiences! As I have already said, it exceeded expectations, they make you fall even more in love with this world; the course is well structured with all the necessary certifications, it trains you a lot in theory and thanks to the experiences of the many teachers and the internship phase complete the practical phase! The course is complete and the latest edition could not be bettered, although it is the responsibility of the tutors and teachers to provide an increasingly adequate offer.
The working environment is very professional but also pleasant thanks to colleagues and the tutor Monica, whom I would like to thank, is really a professional who cares about her work and the good output of the whole course.
I highly recommend this course to anyone who wants to enter the world of aviation with professionalism and full coaching.

Jacopo

4 months ago

Good experience and good personal investment for our future work at the airport. Well-prepared lecturers and above all very useful the presence of people working in the sector in different roles to give us advice on how to approach the world of aviation. I recommend it to those who want to invest in themselves and want to arrive at work already structured and capable.

Enzo Nuñez

5 months ago

I would like to emphasise Dr Valeria's kindness when I consulted her about my doubts for the OAU training course, very kind in calling me and clarifying all my doubts via messages. Excellent academy, super recommended

Gabriella Filomeno

7 months ago

I attended the Aspiranti Guardie Particolari Giurate (Aspiring Sworn Special Guards) course and it was very educational and exciting, especially thanks to the presence of the tutor Monica, who was able to remove any doubts with patience and dedication. All the staff are highly trained. It was an important growth experience.
Too bad they disappeared afterwards.

Arilda Xhurxhi

7 months ago

The CAF and Patronato course at the Accademia del Lavoro was an unforgettable experience. Tutor Rita followed me from the very beginning with patience and dedication, then Tutor Stefania took care of me until I was placed in a CAF/Patronato where I am now doing my internship with enthusiasm.

The lecturers, Dr. Turella and Dr. Zuccaro, were extraordinary: professional, knowledgeable, always available and able to convey not only practical skills, but also confidence and motivation.

It is a really worthwhile course, well-structured, practical and comprehensive, teaching you everything, even if you start from scratch. A course that has given me solid knowledge and the knowledge that I can do it. I heartily recommend it to anyone who wants to grow professionally and humanly.

Federico Martelli

8 months ago

I attended and successfully passed the GDS Amadeus Advanced course at the end of June 2025. After 2 weeks I started receiving really interesting job offers despite the fact that I had been outside the tourism industry for over 13 years.
I highly recommend this course both to those who have recently started working in a travel agency/tour operator/airline/airport company and to those who wish to pursue a career in the tourism industry with a focus on air travel.
Many thanks to the teachers: Tiziana Marinelli and Elisabetta F. Thank you for your valuable teaching, understanding and your willingness to follow and give clear and comprehensive explanations even several times for the same command/process to all pupils and for the references I received.
Thank you for the invaluable support of tutors Stefania Cabibbo and Francesca, during all stages from entry into the academy to interview intermediation.
I would also like to thank Dr Tunzi for the administrative part and the first approach I received, which made me immediately feel that I had entrusted myself to people who are extremely competent and willing to make those who turn to Accademia del Lavoro grow and improve.
Highly recommended Labour Academy!

maroua el foti

11 months ago

-Thank you all
Angela Veneziani
-Administrative teaching manager.
-Dr. Monica Cappiello
-Dr. Riccardo Francesco psychologist and COACHING IN SPORT.
-Lobozzo Carmine.
-Marco Mazzanti specialises in land, port and airport security.
-Stefano Natalini Lecturer. Retired State Police Senior Inspector, ENAC Certified Security Instructor
(#152 national list), Securituy Advisor and Safety.
Lawyer: Stefania cabbibo
-WANDA IGNELZI.
Lecturer. In the security field for more than 15 years, she trained in the aviation segment and then further specialised with studies in "Science of private and public investigations". She is currently a trainer in the field of airport security,
urban and railways.

It was a unique experience
I am delighted to have participated in this security guard course

Labour Academy ❤️

Fabio Leone

11 months ago

I attended the one week GPG course classroom training, plus more fad classes, fantastic experience. Super knowledgeable lecturers, great tutor and fantastic companions/colleagues.

Nicola Miulli

11 months ago

My experience was more than positive a magnificent class but above all exceptional teachers and tutors available for our every need, friendly and kind.... Professionals in the field ... Would I recommend Accademia del Lavoro? Of course 1000x1000

Federico Montagna

11 months ago

I have just finished the GPG course after one week, I had a great time with both course mates and teachers, it was a fantastic experience that I would recommend to every person, a special thanks goes to Monica you are the best.

Tindaro Jeppol

11 months ago

Only an hour after the end of the GPG aspirant course I miss everything.
The elegant location and run by fantastic people, the professionalism of all the teachers, and the friendship d that was created within the class . I wish everyone a better future and I recommend "observe and report"."
Thank you all

weeaboo (Alessandra)

11 months ago

Sara Singh

12 months ago

Outstanding academy, I attended my week in attendance at Linate airport in March, and I had a great time. The lecturers are highly qualified, super thorough and always available for any doubts. I highly recommend this experience for those who want to pursue this career but especially for those who want to grow their cultural background.

Alessandro Moro

12 months ago

Academy number one, I highly recommend it to anyone who wants to embark on a path with them. I will never cease to thank this wonderful Academy and those who work there, as I was followed step by step to fulfil my dream. Finally, I cannot but thank Ms Angela Veneziani . THANK YOU ACADEMY OF WORK .

Kevin Kaumanns

1 year ago

I would like to take a minute to express my sincere appreciation for the excellent experience I had during the course for Guardie Particolari Giurate. The tutor Angela Veneziani demonstrated impeccable professionalism, great helpfulness and infinite kindness. Her ability to answer all questions with patience and clarity was fundamental in clarifying all the doubts that emerged during the training course.
Thanks to his dedication and commitment, the training has been enriching and positive. I am convinced that what I learnt, thanks to his guidance (as well as professionals in the field), will be of great help in my career.
One IMPORTANT thing must be emphasised: Accademia Del Lavoro is a key step to finding a job immediately, as thanks to the skills acquired, the terminal internship, and the very important dissemination of the CV, I found a job in less than a week.
Thank you very much for this great opportunity.

With esteem and gratitude,
GPG Kevin

Alyssa Mae Gutierrez

1 year ago

A must-do experience if you want to be a stopover attendant. Very interesting lessons and fantastic runway visit. It was very useful for me as a couple of months later, a company contacted me thanks to them for an interview, which was successful. My dream came true thanks to the Work Academy!!!

Alessia Pedrotti

1 year ago

I took the "airport attendant" course. Very good staff, very professional and friendly tutors, always willing to help us (Angela, Rita, two fantastic people). The teachers are also really professional, they transmit their passion.
I am really satisfied and I am sure it will lead to great things. In fact, I had the opportunity to embark on a path and start working in the industry, at the airport in Milan Malpensa, thanks to them.

Yasmine

1 year ago

I attended the airport attendant course. It was a great experience, the lessons were all very interesting and the teachers love what they do and manage to convey their enthusiasm. The tutors were always very helpful for any clarification.

Eagle ツkeshav

1 year ago

Very specific and state-of-the-art training centre with lecturers who have spent years of their careers in the airport environment. And for those who love the airport world, I would highly recommend it, as I was hired soon after a few months. A unique and splendid course in this field.

Evangeline Gueno

1 year ago

I had enrolled in the Airport Attendant course at Accademia del Lavoro in January in order to realise my dream of working at the airport, now less than a year later I am working at Malpensa airport. This was all thanks to the materials we were given, the classroom phase at Linate airport, the on-the-job training offered, and above all the professionalism and availability of the tutors and trainers who not only shared their knowledge and experience but also passed on their passion for this job in the airport sector to us students.
I am happy to have realised this dream of mine and to have taken this path with Accademia del Lavoro.

Joseline Beugre

1 year ago

I am currently participating in the classroom phase of the Ground Operations - Airport Attaché course at Accademia del Lavoro at Milan Linate Airport, an absolutely amazing experience!
The trainers and tutors are fantastic, as they passionately and willingly shared their knowledge with us. They are extremely competent in their craft. The course not only met my initial expectations, but exceeded them. I am grateful for this wonderful opportunity, which I hope will open doors in the future and allow me to realise my dream in the airport industry.
Ps: 2 months after the course, with an updated CV from the Labour Academy, I got a job at the airport as a passenger receptionist.
I am happy to have followed my dream to the end and I must thank Accademia del Lavoro, which made this possible.

20/11/24: my airport experience continues.

Muhamed Tafa

1 year ago

I attended the classroom phase of the Ramp Agent course at Linate in November 2024. I am satisfied and happy above all to have found lecturers with years and years of experience in the industry, each with their own, incredible stories to tell. Credit must also be given above all to the tutor who follows you through the course from start to finish. Professional, helpful and always very friendly staff. It is an excellent stepping stone into the aviation industry

Matteo Cestaro

1 year ago

Fantastic experience, wonderful staff and lecturers, ad hoc training.
I chose the course for “ramp agent”, the course was really good, very well prepared lecturers and smooth explanations, management staff for the students always available and ready to help you with any doubts or problems about online lessons and everything.
I would like to thank all the staff, especially Dr. Monica, who follows all the students in their training, internship and work experience.

Kawtar Rizqi

1 year ago

Fantastic experience! The ground operations course met my expectations; impeccable organisation and the lecturers also very professional, helpful and knowledgeable about the various topics we covered in the classroom.
I highly recommend it!
Vote: 5/5

Romano Perticarini

1 year ago

Great training and growth experience, I learnt many things that will surely be useful, very well prepared and professional lecturers and tutors who really and truly follow you! I recommend this course to anyone who wants to get closer to the airport world. Even for me it was really educational despite the fact that I was already working at the airport, their courses go much deeper, and in addition I had the opportunity to do practical exercises that I didn't do with the company I worked for.
Thanks again 😊😊

Cassandra Palombi

1 year ago

I completed the course as an airport terminal operator and I was satisfied! The course motivates one to embark on the journey to work in the aviation industry. The teachers are very knowledgeable, very kind and very professional in everything. The runway ride convinced me even more to take this path. Highly recommended course!

Tessy Ogieva

1 year ago

The best

Carlo Bottitta

1 year ago

I participated for the ramp attendant course!
Everything was incredible! Wonderful lecturers! Fantastic environment! I didn't expect to make so many great acquaintances. Thank you again from the bottom of my heart!
See you back at work 😊

Виталий Леонидович

1 year ago

Completed the airport ramp agent course. I really enjoyed it. The material is presented in an accessible way. Special thanks to Dr Monica, who accompanies the students throughout the learning process and is always ready to help.

Diego Rodriguez

1 year ago

Very good academy they really have no restrictions if you have the desire they give you the opportunity to change your professional future, they make you grow thank you thank you very much I am new ramp agent in potentia

THE PARTNERS