Course in
CREW MANAGEMENT
Roma 12-17 Aprile 2021
Internship Opportunities

*Please DO NOT contact the airline directly because the references disclosed are intended to provide other type of information. For more information about the partnership with Air Horizont please use the Job Academy Contacts section specifying the reason for your request. For those who are already registered, just contact the tutor.
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Professional Figure
The course in Crew Management aims to train future managers operating in the field of air transport specialized in the management of seafaring and ground personnel. Specifically, the course aims to provide knowledge for both Crew Management and CRM (Crew Resources Management), or with an overview that goes from the organizational management of resources in compliance with the industry contract, human resources management in the strict sense.
Career opportunities
The course in Crew Management opens the doors to the air transport sector, which includes airport management companies, handling companies and airlines. The transversal nature of the training for the human resources management part, makes the course in Crew Management usable in a universal way in any work context.
To whom the course is addressed
The course participation is open to those who are in possession of the Diploma.
Course duration
Phase of classroom:
Roma 12-17 Aprile 2021
Course Information
Location of the course
Training project
- Preparatory Material:
- 20 hours of Videolessons on the Airport System
- 3-month English course Gofluent "all you can learn"(alternatively, if you have at least a self-certified B2 level you can opt for one of the following languages: French, Spanish, German, Chinese (Mandarin), Portuguese (Brazilian) and Italian)
- + 48 hours of lectures in the classroom
- + Project Work
- + dissemination of professional profile in Italy and/or abroad
Educational program
- National and international legislation
- CCNL applied and sector contracts
- Health and Safety: D.Lgs.81/2008 General and Specific Risk Training
- Crew Management and Shift Management
- CRM (Crew Resources Management):
– Communication
– Decision-making
– Situation Awareness
– Monitoring
– Crosschecking
– Understanding one’s limitation
– Information Processing
– Attention
– Vigilance and Monitoring
– Workload
– Stress in Aviation
– Sleep and fatigue
– Personality and cultural differences
– Automation human factors
– Threat and error management - Leadership skills
- Human Factor
Teachers of the course
- Silvia Zarroli
Assistente di Volo Capocabina, Safety Line Checker e Base Supervisor per la Compagnia Aerea Ryanair con 12 anni di esperienza nel settore dell’Aviazione si occupa della Gestione delle Risorse Umane. Analizza performance, dirige, organizza, migliora e mantiene l’unità della forza lavoro, con disciplina, dedizione e passione per le persone, cercando di far fronte alle esigenze dei dipendenti in conformità con le procedure aziendali. Ha lavorato presso l’aeroporto di Bologna, di Roma Ciampino ed attualmente gestisce il personale presente o da inserire, presso lo scalo di Roma Fiumicino. Tra le mansioni effettua Audit di Controllo Qualità, valuta eventuali esigenze di formazione e gestisce lo sviluppo della carriera occupandosi, a volte, anche di rapporti con l’amministrazione, consulenza ed assistenza per aspetti relazionali dei singoli, tra cui risoluzione dei conflitti ed organizzazione e gestione dei ruoli, è mediatrice tra i dipendenti e tra loro e l’ Azienda. Al fine di garantire lo sviluppo di tutte le risorse, organizza anche meeting coordinativi, stila resoconti settimanali e business plans sui budget di vendita B2C. Svolge un ruolo fondamentale per misurare il rendimento dei lavoratori e la loro soddisfazione, premessa importante per il raggiungimento degli obiettivi aziendali.