Course in
CREW MANAGEMENT

Gestione e Promozione delle risorse umane

PREFERENTIAL PREREQUISITE:
Bachelor's degree

Roma, dal 21 al 24 settembre 2021

Internship Opportunities

At the end of the course for CREW MANAGEMENT it will be possible to participate in the selections for the 3-month training internship that will take place at Air Horizont* (locations: Malta - Milan). Air Horizont – Saragozza/Malta*.

*Please DO NOT contact the airline directly because the references disclosed are intended to provide other type of information. For more information about the partnership with Air Horizont please use the Job Academy Contacts section specifying the reason for your request. For those who are already registered, just contact the tutor.

Would you like to receive information about the course?

Professional Figure

The course in Crew Management aims to train future managers operating in the field of air transport specialized in the management of seafaring and ground personnel. Specifically, the course aims to provide knowledge for both Crew Management and CRM (Crew Resources Management), or with an overview that goes from the organizational management of resources in compliance with the industry contract, human resources management in the strict sense.

Career opportunities

The course in Crew Management opens the doors to the air transport sector, which includes airport management companies, handling companies and airlines. The transversal nature of the training for the human resources management part, makes the course in Crew Management usable in a universal way in any work context.

To whom the course is addressed

The course participation is open to those who are in possession of the Diploma.

Course duration

Phase of classroom:
Roma, dal 21 al 24 settembre 2021

Course Information

Recipientes

The course participation is open to those who are in possession of the Diploma.

How to apply

To apply for the course, it is necessary to fill in the information request form on the website www.accademiadellavoro.it, with which the candidate requires to participate in the selection for the course.

Facilities

The course provides for the indication of accommodation facilities located near the venue of the course and the possibility of obtaining the financing of the registration fee.
Accademia del Lavoro undertakes to disseminate the curricula of students to companies operating in the sector. Participation in the Course does not constitute in any way personnel selection activities.

Selection

For the participation in the course, there will be a selection test that includes:
- examination of the CV and motivation letter of the candidate;
- motivational and psycho-aptitude interview with a teaching consultant;
The selection board will communicate the outcome of the selection and admission to the course. Subsequently, the candidate can proceed to the completion and dispatch of the application form.

Application deadline

Registrations will close when the maximum number of participants is reached

Certifications:

– Attestato IATA “Air Transport Fundamentals” (subordinato al superamento dell’esame finale)
- Certificate of attendance at the course in Crew Management issued by Accademia del Lavoro
Health and Safety: D.Lgs.81/2008 General and Specific Risk Training
Project Work Certificate

Location of the course

Training project

Preparatory Material:
20 hours of Videolessons on the Airport System
3-month English course Gofluent "all you can learn"(alternatively, if you have at least a self-certified B2 level you can opt for one of the following languages: French, Spanish, German, Chinese (Mandarin), Portuguese (Brazilian) and Italian)
16 ore di lezioni live online
32 ore di lezioni frontali
+ Project Work
+ dissemination of professional profile in Italy and/or abroad

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Educational program

National and international legislation
CCNL applied and sector contracts
Health and Safety: D.Lgs.81/2008 General and Specific Risk Training
Crew Management and Shift Management
CRM (Crew Resources Management):
– Communication
– Decision-making
– Situation Awareness
– Monitoring
– Crosschecking
– Understanding one’s limitation
– Information Processing
– Attention
– Vigilance and Monitoring
– Workload
– Stress in Aviation
– Sleep and fatigue
– Personality and cultural differences
– Automation human factors
– Threat and error management
Leadership skills
Human Factor

Teachers of the course

Silvia Zarroli
Assistente di Volo Capocabina, Safety Line Checker e Base Supervisor per la Compagnia Aerea Ryanair con 12 anni di esperienza nel settore dell’Aviazione si occupa della Gestione delle Risorse Umane. Analizza performance, dirige, organizza, migliora e mantiene l’unità della forza lavoro, con disciplina, dedizione e passione per le persone, cercando di far fronte alle esigenze dei dipendenti in conformità con le procedure aziendali. Ha lavorato presso l’aeroporto di Bologna, di Roma Ciampino ed attualmente gestisce il personale presente o da inserire, presso lo scalo di Roma Fiumicino. Tra le mansioni effettua Audit di Controllo Qualità, valuta eventuali esigenze di formazione e gestisce lo sviluppo della carriera occupandosi, a volte, anche di rapporti con l’amministrazione, consulenza ed assistenza per aspetti relazionali dei singoli, tra cui risoluzione dei conflitti ed organizzazione e gestione dei ruoli, è mediatrice tra i dipendenti e tra loro e l’ Azienda. Al fine di garantire lo sviluppo di tutte le risorse, organizza anche meeting coordinativi, stila resoconti settimanali e business plans sui budget di vendita B2C. Svolge un ruolo fondamentale per misurare il rendimento dei lavoratori e la loro soddisfazione, premessa importante per il raggiungimento degli obiettivi aziendali.

Autorizzazione n. IT-EVO-01-20-001 e IT-EVO-01-20-002

Course in CREW MANAGEMENT